Which situations are likely to require knowledge of emergency response?

Knowledge of emergency response is crucial in scenarios that involve immediate threats to safety and health. This includes incidents such as fires, medical emergencies, and active shooter situations, all of which can pose serious risks to individuals and require quick and effective action to mitigate harm.

In the context of security, being prepared to respond to these types of emergencies ensures that personnel can act swiftly to protect lives, communicate necessary information to first responders, and help to maintain order during potentially chaotic situations. Training in emergency response equips security professionals with the skills to handle crises, follow established protocols, and provide assistance or evacuation as needed.

The other scenarios listed do not typically involve immediate threats to life or safety. Customer complaints and product returns are related to customer service, routine security checks focus on maintaining safety but do not deal with emergencies, and staff performance reviews pertain to assessments of employee work-related behaviors, which are not emergencies but rather part of human resources and management processes.