Oregon DPSST Security Professional Practice Test

What should a security professional do if they encounter an aggressive person?

1. Approach them quickly to assert dominance

2. Maintain a safe distance, use verbal de-escalation, and seek assistance if needed

3. Ignore them and hope the situation resolves itself

4. Call the police immediately without engaging

The correct answer is: Maintain a safe distance, use verbal de-escalation, and seek assistance if needed

When encountering an aggressive person, maintaining a safe distance, using verbal de-escalation techniques, and seeking assistance if needed is the recommended approach. This method prioritizes personal safety as well as the safety of others by creating a buffer zone between the security professional and the aggressive individual. Verbal de-escalation involves using calm and respectful communication to diffuse potentially volatile situations. This can include listening to the individual, acknowledging their feelings, and attempting to redirect their focus. Such techniques can often prevent the situation from escalating further and may help to calm the aggressive person. Additionally, seeking assistance is crucial because situations involving aggression can be unpredictable. Having backup or involving more experienced individuals can ensure that there's a plan to handle the situation effectively without succumbing to fear or hostility. This approach contrasts with the other choices, which may lead to increased conflict or harm. For example, rapidly approaching someone to assert dominance could escalate the aggression. Likewise, ignoring the situation might allow the aggression to grow unchecked. Calling the police without engaging may be necessary in severe cases, but it is often more effective to first attempt de-escalation and assess the situation. Being proactive with communication and assistance is essential for a security professional in these scenarios.